Mail@slotguardians.com
🎯 How We Resolve Casino Complaints
Navigating issues with an online casino can be frustrating — but you’re not alone. At Slot Guardians, we help players resolve complaints fairly and transparently.
Whether it’s delayed payments, unfair bonus terms, or account issues, we follow a structured approach to assist players and push for casino accountability.
🛠️ Step-by-Step Complaint Resolution Process
1. Complaint Submission
Players submit a complaint through our [Contact Form] or dedicated complaints page, providing:
-Casino name
-Detailed issue description
-Evidence (screenshots, emails, etc.)
Tip: The more specific and documented the complaint, the faster the resolution.
2. Initial Review
Our team verifies:
-If the issue breaches the casino’s own terms
-If the player has completed KYC (identity verification)
-If the complaint is genuine and solvable
We may contact the casino to inform them of the situation and request a response.
3. Mediation with the Casino
We act as a neutral party and reach out to the casino’s support or complaints department.
Common resolutions include:
-Releasing withheld winnings
-Clarifying bonus misunderstandings
-Unblocking accounts after verification
We stay in touch with both sides until a final answer is reached.
4. Final Report & Rating Impact
Once resolved (or if no resolution is reached), we:
-Close the complaint
-Update the casino’s profile on Slot Guardians, noting unresolved issues
-Warn other players if necessary
🔐 We Advocate for Fair Play
We prioritize player protection and transparency. While we’re not a legal body, our platform holds casinos publicly accountable — and many are motivated to cooperate due to reputational impact.
❓ Can We Resolve Every Complaint?
Not always. Complaints may be rejected if:
-Insufficient proof is provided
-The player violated T&Cs knowingly
-The issue is already resolved by the casino
Still, every complaint is reviewed fairly and confidentially.
📝 Submit a Complaint
If you’re facing issues with an online casino, let us help.
